MyRewards are calculated based on 1% of your new booking made directly through Scenic Group including cruise, land journeys and flights. MyRewards are not earned on port charges and taxes, flight taxes, credit card fees and gratuities (if applicable).  

 

MyRewards can be redeemed on any Scenic or Emerald Cruise or Land Journey including upgrades and extensions. They cannot be used as part of a deposit payment, onboard accounts or for purchases on board any Scenic or Emerald journey.

No, there is no minimum or maximum number of MyRewards that can be earned and applied to a particular booking.

Members will be able to accrue and redeem their MyRewards on new bookings created from 10 February 2026.

Scenic and Emerald MyRewards will be applied on the day after the last day of your cruise or land journey. 

Members are currently able to redeem their MyRewards and use them towards a future cruise or land journey. Please note that MyRewards are applied to a members account post travel and can only be redeemed once applied. 

When a single booking is made for multiple people, each traveller earns their own MyRewards, not the person who made the booking. The booker will only earn MyRewards on the share of the booking that relates to their own travel. 

Your MyRewards are linked to the original booking currency. For example, if a guest makes a booking in AUD, the earned points will be valued and redeemed in AUD.

This feature will not be available at time of launch and will be released in the coming months. Once available, members may request a one-time change of their MyRewards currency to match their country of residence. The conversion is processed using the daily spot rate plus a fee of 5% and an amendment charge of $50/EUR/GBP will also be applied to the converted amount. 

MyRewards are valid and can be used 3 years from the date of issue.

You will be able to see the amount and validity date of your MyRewards as part of regular loyalty emails. If you are not opted in to email communications, you can access this information by phoning the Scenic or Emerald reservations team.

MyRewards can be applied to cruise and land bookings by contacting our reservations team or your travel agent. Simply inform them that you would like to use your MyRewards, and the value will be deducted from the total balance of your booking. 

No, deposits must be paid as per our current terms and conditions.

MyRewards can be applied to cruise and land bookings by contacting our reservations team or your travel agent. Simply inform them that you would like to use your MyRewards, and the value will be deducted from the total balance of your booking.

MyRewards should be applied at the time of booking. The MyRewards for your first booking will be credited after you complete your first trip, therefore it will not be available to use on a second back‑to‑back booking that has already been confirmed.

If you change your booking value, the MyRewards value you will receive post travel will also change in-line with the new booking value.

MyRewards are not a cash equivalent and cannot, under any circumstances, be converted or refunded in cash.

If your cruise is cancelled you will receive a refund of your booking which will include a reversal of the status points and MyRewards that you would have earned. 

The Scenic Group cancellation policy applies to all cancelled bookings.  

If you paid part of your booking using MyRewards, your cancellation penalties will always be settled using your monetary payment first.  

For example: if 80% cancellation penalties are due and 30% of the booking was paid with MyRewards, the penalties are settled with 70% cash and 10% MyRewards.  Any MyRewards reinstated will be returned with the original accrual and expiry dates. For more information please refer to the loyalty program terms and conditions.