Privacy Policy
This privacy policy has been created to reflect our commitment to privacy and our adoption of the Australian Privacy Principles (APP’s). Emerald Cruises will take every reasonable measure to ensure your information is secure and abide by this privacy policy. All users of our web site and our services agree to act in accordance with this policy.
This privacy policy protects your privacy by informing you about:
Data Collection
Personal information is collected from guests directly registering their contact details on our website or via a registered travel agent registering their customer’s details via a separate portal. It is also collected by guests providing their information when registering for events, requesting information and providing us information related to the tour delivery either online, via telephone or face to face.
The kinds of personal information and sensitive information that we commonly collect and hold from you or about you include: your name, address, phone, fax and mobile numbers, email address, date of birth, nationality, passport details, travel preferences and experiences, travel insurance and travel rewards and loyalty program membership. We also collect health information relating to your current and previous health status, current and previous medical conditions, and your dietary requirements. We also collect personal information, sensitive information and health information from or about your family members, next of kin, emergency contact details and/or other members of your travelling party.
Some basic information about your computer and Internet connections is collected using “cookies”. Cookies are small lines of data stored on the web browser. These cookies are placed in your browser file on your hard drive. Emerald Cruises uses cookies to identify your computer when you come back to our web site; they also allow us to improve service for you on your subsequent visits to our site. By using cookies web sites can track information about visitors use of the site. Most web browsers can be configured to notify the user when a cookie is received, allowing the user to either accept or reject it. If you disable the use of cookies on your web browser or remove or reject specific cookies from our web site or linked sites, then you may not be able to gain access to all of the content and facilities of this site.
Credit card details are not stored on our servers when you book, or buy travel products through our website or with us directly.
Emerald Cruises engage third party contracted suppliers to store and analyse it’s data for marketing purposed.
Use of Data
Data that has been collected may be used for the following purposes:
Disclosure of Data
Emerald Cruises will only use this information to complete reservations on your behalf and to allow our consultants to contact you regarding your travel requirements. This includes providing necessary information to travel agents, airlines, hotels, insurance providers and attraction suppliers.
We do not send unsolicited mail, nor do we sell customers’ names, addresses, e-mail addresses or other personal information to any third party.
We may disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.
We are affiliated with a range of third party businesses and travel suppliers located overseas. In the course of doing business with you, we will routinely disclose some of your personal information (including sensitive information and health information) to these overseas recipients. Our third party overseas affiliates are located in our Emerald Cruises destinations, including Africa, Asia, Canada, Alaska, the USA, Europe, New Zealand and South America. Their permitted use of such information is limited to providing the required services.
We will only disclose your personal information to overseas recipients where:
Storage and Security of Data
The information we receive from or about users is stored on systems designed to prevent the loss, misuse, unauthorised access, disclosure and alteration of the information under our control. Your travel agent will have a unique access process to facilitate your booking, and they are responsible for ensuring this access is not provided to others.
Only those Emerald Cruises employees and contracted partners that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorisation to do so.
Access and Correction of Data
We will, on written request, provide you with access to information we hold about you unless there is an exception which applies under the Privacy Act, 1988. Your request for access will be dealt with in a reasonable time and we may recover from you our reasonable expenses incurred.
We take reasonable steps to ensure that the personal information we hold about you is correct and up to date when we collect or use it. If you consider that the information you or others have provided on your behalf may need to be changed, you may change those details on our website (if possible) or contact us and we will take steps to correct it.
Opting out of Marketing and Promotions
The Emerald Cruises web site allows users the option to opt-out of receiving communications from us. Users can choose not to receive information on any new Emerald Cruises touring options and special offers. Opting out of all mail correspondence will also result in Welcome Home packs not being generated and sent. There may be a delay of up to two weeks from the date of opting out to the date of all correspondence ending.
Making a Complaint
We have procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act and the APPs. If you have any concerns, please contact us at:
Customer Liaison Department
E:info@emeraldcruises.com.au
P: 1300 286 110
A: PO Box 807
Newcastle NSW 2300
and we will respond in writing to your concerns. If we have not been able to resolve your complaint satisfactorily, you may contact the Office of the Australian Privacy Commissioner.
Maintenance of Privacy Policy
Emerald Cruises will post on our website ( emeraldcruises.com.au ) any alterations to this privacy policy. Users are responsible for periodically checking our web site for changes to this policy.