Yes. As soon as you return from your first cruise with us, you’ll be enrolled in our EmeraldEXPLORER loyalty club. This entitles you to exclusive benefits, including savings on future cruises, advance notice of new itineraries, and much more. Earn points every time you sail with us to move between our loyalty tiers.

For more information, visit our EmeraldEXPLORER page.

Yes. When you’re a member of our EmeraldEXPLORER loyalty club, you can take advantage of our Refer a Friend scheme. Tell your friends about your Emerald Cruises experience and both you and your friend will receive a $100 booking discount if they decide to book. Find out more here.

In the rare event of low or high water levels, certain itineraries may be affected by these conditions that are out of our control. However, we will do everything within our power to minimise the impact these conditions have on your holiday, making alternative arrangements for the duration of the itinerary.

Some shore excursions are conducted from coaches, so it’s important that guests can walk up and down the coach stairs.

Furthermore, some excursions include guided tours, which may not be suitable for guests with limited mobility.

Guests with limited mobility should travel with responsible companion, due to the capacity of available crew members during excursions.

For further details, please refer to our River Cruise excursions & experiences page or our Yacht Cruise excursions & experiences page.

On our Star-Ships, lifts service three out of the four decks, with access to the Sun Deck only possible using stairs.

On board our luxury yachts, our lifts service all decks.

Guests with limited mobility should travel with a responsible companion, due to the limited capacity of available crew members during excursions. 

On occasions, we may have to dock alongside other ships, which means accessing the shore via the Sun Deck. For further information, please contact one of our travel advisors.

Yes. Our Travel Lounge Information Sessions are the perfect opportunity for anyone considering a luxury small ship cruise to hear about life on board our Star-Ships and yachts.

Upcoming information sessions will be promoted on the Emerald Cruises website.

If requested, we can confirm the name of the ship at the time of booking. Your booking confirmation will also show the name of the ship on which you’re sailing.

Most cruise companies do not allow mothers-to-be on-board past their 28th week of pregnancy. Pregnant women that do decide to sail may be asked to provide a doctor's certificate stating their fitness for travel.

Absolutely! Our warm and welcoming atmosphere is perfect for first-time and seasoned solo travellers alike, with included guided group excursions at each destination and evening dinners inviting conversation with like-minded guests.

Most of our Emerald Cruises Star-Ships have single occupancy staterooms.

A single-traveller supplement fee may apply if you chose to sail on a Star-Ship or luxury yacht with no single occupancy accommodation available.

Explore our solo traveller offers here.

We provide full email and telephone contact details for the ship in your final documents.

Call us on 1300 286 110 or send us a message here.

No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not remove this tag, as it is required to easily identify your luggage for transfer services and hotels.

Please check with your airline for standard baggage allowances.

Once you have boarded your Star-Ship or luxury yacht, the on board crew will conduct a safety briefing for all guests. This will detail the relevant safety procedures, and what you should do in the event of an emergency.

All of our Star-Ships and luxury yachts are equipped with safety equipment to ensure the safety of our guests, including sprinkler systems and life-saving equipment.

All guests are required to possess a passport valid for 6 months beyond the conclusion of their trip.

Please note, if your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels.

Holidays can be disrupted or altered altogether if the correct documents cannot be supplied at airports or borders, so check carefully that you have the required papers.

Yes, all our cruises are LGBT friendly. A selection of our destinations are famed for their LGBT-friendly atmosphere, including Amsterdam, Antwerp, Vienna, Cologne, Prague, and Budapest.

You can expect your travel documents to arrive 2-4 weeks prior to your departure date. When booking within two weeks of departure date, your travel documents will be emailed to you to print at home.

Please refer to your Travel Advisor for recommended travel insurance options. Emerald Cruises is also pleased to partner with the award-winning PassportCard, Australia’s only travel insurance with instant payouts for common claims using their PassportCard. For more information around benefits and inclusions please visit, emeraldcruises.com.au/about-us/passportcard.

Each of the Emerald Cruises Star-Ships and luxury yachts features a well-appointed Wellness Area; perfect for a relaxing pampering session.

A selection of drinks packages is available on board, with our most popular option being the Premium Drinks Package. Please contact us for more details.

Lifts are present on each of the Emerald Cruises Star-Ships in Europe and service three of the four decks. Only the top deck, which is the Sun Deck, is not serviced, meaning access to the Sun Deck is restricted to the stairs.

On our luxury yachts, our lifts service all seven decks, including the Sky Deck.

There is no lift available on board Emerald Harmony in Southeast Asia. 

Guests on board our Star-Ships staying in the Owner's One-bedroom Suite and Riverview Suite can have up to four items laundered per day.

Emerald Grand Balcony Suite guests can have two items per day laundered.

Guests on board our luxury yachts staying in the Terrace Suites and Yacht Suites can have two items laundered per day.

Owner’s One-bedroom Suite guests can have up to four items laundered per day.

Guests in all other suites and cabins can request laundry services for an additional fee.

Yes, tables for two are available on board but they cannot be reserved so we can’t guarantee that you’ll get your preferred table size every time you dine.

No, but the cinema can fill up quickly and operates on a first come, first serve basis.

We do sail at night, but the exact amount of sailing that we will be doing depends on your itinerary.

While we do not offer separate menus, every dish is clearly marked, with suitable options to suit requirements at every meal.

You can make dietary requests at the time of your booking, which are then reviewed. Personalised menus are also available.

Certified vegan wines are also available on board each of our cruises; one white and one red. If you like, you can request something special at the time of booking so that it can be sourced before your cruise.

When on board, please speak with your shore excursion manager or reception staff to organise a bicycle booking. We have approximately 10 complimentary pedal bicycles on board. A safety helmet and bike lock is provided with your bicycle.

Please note, bikes are not available on board Emerald Harmony (Mekong River) or on Emerald Radiance (Douro River) due to the terrain.

The wheelhouse is open for all guests to visit during a river cruise itinerary. If you have a particular interest in river navigation, the wheelhouse can provide a wonderful insight into the role of the captain and the intricacies of working through locks.

Smoking is not permitted in the cabins or any indoor section of any vessel in the Emerald Cruises fleet.

There are areas on the external decks where smoking is permitted.

Each of the Emerald Cruises Star-Ships and luxury yachts boasts an on board fitness room, with high-grade equipment and gym apparatus.

Our Star-Ships do not include on board shops. However, our luxury yachts do include an on board boutique. Small emergency toiletry items such as toothpaste and deodorant can be purchased from reception.

Furthermore, each vessel also stocks a selection of gifts and souvenirs.

Complimentary Wi-Fi is available on board all Emerald Cruises Star-Ships and luxury yachts throughout the public spaces, cabins, and suites.

Please note, Wi-Fi connection strength and speed may change as the vessel moves.

You’ll enjoy a range of fantastic dishes on board to suit any palate. We serve breakfast, lunch, and dinner between the following times:

• Breakfast:07:00 – 09:00
• Lunch: 12:00 – 14:00
• Dinner: 19:00 – 21:00

La Cucina Dining Restaurant (luxury yacht) and the Reflections Restaurant (Star-Ship) feature unreserved seating for breakfast, lunch, and dinner.

Simply arrive at the designated dining times and you’ll be seated at an available table of your choosing.

Our Sun Decks are open from 08:00 through to late evening.

Our Sky Deck is always open.

Please note: Sky Deck and Sun Deck operation hours may be limited when sailing under low bridges, for safety purposes, or due to other restrictions.

The language on board is English. All staff, crew, and tour guides speak English, and all announcements and lectures will be made in English.

The on board pool on our Star-ships is open from 06:00 until 18:00 every day. The on board pool on our yachts is always open. On selected evenings, the pool area is transformed into an evening cinema.

Please note, Emerald Radiance, sailing on the Douro River, has a Serenity Pool on the Sun Deck in lieu of a cinema.

You will find tea and coffee machines located in the Horizon Bar and Lounge, on our Star-Ships, and in the Amici Lounge & Bar on our luxury yachts.

A selection of speciality teas and coffees are available throughout the day and night.

We endeavour to cater for all dietary requirements. We ask that you inform us of any requirements at the time of booking.

Yes, an experienced shore excursion manager accompanies every journey. The cruise director is responsible for ensuring the entire cruise runs smoothly.

Our European Star-Ships offer a comprehensive laundry service.

Our Southeast Asia Star-Ship, Emerald Harmony, and our luxury yachts, offer both a complimentary self serve laundry area (washers, dryers and an iron), as well as a laundry service.

Full details will be provided in your accommodation documents.

River Cruises: 
​A complimentary mini-bar is provided in the Owner’s One-bedroom Suites and Riverview Suites. These mini-bars are restocked daily with wine, beer, and soft drinks.

The Terrace Suite, Yacht Suite and Grand Balcony Suites also benefit from in-suite mini-bars, which are available for a small fee.

The Balcony Suites and Staterooms all boast a mini-fridge, but these are not stocked by Emerald Cruises.

Yacht Cruises: 
​From April 2024, a complimentary mini bar will be available in all Suites & Staterooms.

Yes, phones are available in each room. Additional charges apply to external calls; these rates are displayed in your cabin.

Individual climate control systems are available in all suites and staterooms, so you can adjust the temperature to your preferred level. If you have any trouble operating the climate control systems, our crew can help.

Yes, you can choose from a range of suites and staterooms to suit your needs and budget. For those looking to join one of our river cruises, our Star-Ship fleet page will provide you with greater details. If you’re interested in a luxury yacht cruise, head to the Our Yachts fleet page for more information accommodation options.

You can also speak with our cruise experts or peruse our brochures to further details.

We stock a wide range of luxury ESPA toiletries in your cabin including shampoo, conditioner, moisturiser, shower gel, soap, body lotion, ear plugs, cotton wool, a shower cap, and even a mini sewing kit, all of which are complimentary.

Twin rooms are available in all suite and stateroom classes, with the exception of the Single Stateroom.

Yes, hairdryers are included.

Yes, all cabins come with a safe for your valuables.

All of our beds face the rear of the ship.

The exact size of your bed depends on your accommodation-grade. Our Staterooms, Balcony Suites and Grand Balcony Suites all feature double beds with luscious linens, while our Owner’s Suites feature queen-size beds.

European plug sockets providing a voltage of 220V are provided throughout all our Star-Ships sailing Europe.

Universal plug sockets providing a voltage of 220V are provided on our Southeast Asia river cruise cabins, and our luxury yachts.

We do not provide adaptors, so any electrical equipment brought on board will need the requisite adaptor.

Yes, coat hangers are included in wardrobes.

The ship’s reception stocks a small amount of exchangeable local currency for each country you’ll visit.

If you’re sailing in Europe, it’s widely accepted that most European destinations we visit will accept Euros (€), even if the local currency differs.

Yes, please contact our Reservations team and they will be able to assist you.

For guests in our Owner’s One-bedroom Suite and our Grand Balcony Suite, continental breakfast, pre-dinner canapes, and after-dinner sweet treats are served in your suite.

Yes, but please be aware that signal may be limited as your cruise passes through rural areas. It’s also worth checking with your network provider for additional charges, dependent on the destination you’re visiting.

Transfer information will be provided in your pre-departure documents, which are usually dispatched 2-3 weeks prior to your cruise.

Handling and porterage of your luggage (as per the luggage allowance) is included in your cruise.

Embarkation times differ with every itinerary, but you’ll be informed of the time you’re expected to arrive at your vessel in your pre-departure documents.

Furthermore, any flights* and transfers arranged by Emerald Cruises will ensure you arrive in time for embarkation.

Please check with your airline for current baggage allowances.

The on board currency will depend on your ship:

• Europe River Cruising: Emerald Cruises Star-Ships accept Euro.

• Asia River Cruising: Emerald Harmony accepts US Dollars.

• Emerald Cruises Luxury Yachts: Accept US Dollars.

Additionally, a small amount of exchangeable currency for each destination is kept on board.

To complete our online booking process, you’ll need the following information for each guest:

• Full name (as per your passport)
• Date of birth (as per your passport)
• Full address
• Email address
• Contact number

Booking online with Emerald Cruises couldn’t be safer as shown by the padlock visible alongside our URL in the website address bar. All data is sent via RSA encryption and securely stored with us, as outlined in our Privacy Policy.

You can pay for your cruise using MasterCard, Maestro, and Visa.

Please note, some promotions require specific payment methods. Please refer to the terms and conditions for each individual promotion.

Prices shown during the online booking system exclude any additional promotions you may have seen during your visit to our site until a promotion or discount is applied

To take advantage of these offers, you can apply them during ‘Confirm & Pay’ stage by selecting ‘Apply Promotion’ below the offer listed.

During step 2 of the online booking process, after completing the guest information section, you’ll be asked if you require flights arranging. This is included in the price of your cruise if paid in full, and a member of the team will be in touch with you using the contact details provided to arrange the best option for you.

Sit back, relax, and begin your cruise countdown! A member of the team will be in touch soon to discuss travel options with you.

We welcome passengers with medical conditions or disabilities and can provide mobility provision when notified in writing prior to boarding.

However, please be aware that there may be limitations on board and during excursions.

In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking.

If you have concerns about the safety of any destination on your cruise itinerary, we’d recommend making your own enquiries before you travel. The government’s foreign travel advice can be accessed here. This page offers up-to-date safety information on all the destinations listed on the Emerald Cruises website.

Full email and telephone contact details for your Star-Ship or luxury yacht can be found in your final documents.

After boarding, our crew will run through a brief safety demonstration, highlighting the relevant safety information, as well the emergency procedure. Our Star-Ships and luxury yachts are built to the highest specification to ensure complete guest safety, and feature a range of life-saving equipment, including sprinkler systems.

In April 2024, Evergreen Tours' Canada & Alaska tours will be re-branded to be known as Emerald Tours. Guests will enjoy the same exceptional service and inclusions, and create equally unforgettable memories, only the name is changing.

From April 23, 2024 you'll find all the Emerald Tours (formerly Evergreen Tours) Canada & Alaska itineraries and information on the Emerald Cruises website, along with the new Canada & Alaska 2025 brochure.

You can find Canada & Alaska tour information from Emerald Tours (formerly Evergreen Tours) and order brochures by visiting emeraldcruises.com.au. 

There will be no change to your booking. Your itinerary and inclusions will stay the same and your booking advice and pre-travel documentation will continue to be branded Evergreen Tours. Our team on the ground in Canada & Alaska is looking forward to warmly welcoming you on board soon for the trip of a lifetime! 

If your booking was made with Evergreen Tours before 26 March, 2024, you’ll have received special early access pricing and an Evergreen booking number. Our Reservations team will be in contact to move your booking to an Emerald Cruises booking number, but your pricing and Terms & Conditions will stay the same. Your booking advice and documentation will be from Emerald Cruises from this point forward.

If your booking was made on or after 26 March, 2024 you will receive booking advice and documentation from Emerald Cruises 

If your FTC is still valid you are welcome to use it towards any Scenic Group brand, that is Emerald Tours (formerly Evergreen Tours), an Emerald Cruises river or yacht cruise, or a Scenic river, ocean or land journey.

To book please contact your Travel Advisor.

You can explore itineraries on the Canada & Alaska section of Emerald Cruises. If you would like to order a Land Touring brochure visit our Request a Brochure page and choose whether you would like to view it digitally or request on to be sent to your address.

For general enquiries please email hello@emeraldcruises.com.au or call 1300 383 747. 

You can explore itineraries on the Canada & Alaska section of Emerald Cruises. If you would like to order a Land Touring brochure visit our Request a Brochure page and choose whether you would like to view it digitally or request on to be sent to your address.

For general enquiries please email hello@emeraldcruises.com.au or call 1300 383 747. 

The Evergreen Explorer and Emerald Explorer program merged last year, and is known as the EmeraldEXPLORER program.

Your tier status has not changed and you’ll still earn points when you travel with Emerald Tours or Emerald Cruises. These of course count towards your tier status and rewards.

Learn more about the EmeraldEXPLORER program > 

Follow Emerald Cruises on Facebook for Canada & Alaska travel inspiration and new destinations and journeys.